Beta tester guide

Thanks for testing Soutrix! 🎉

You're one of the first streamers to use Soutrix. Set it up on your real stream, use it for a week or two, and tell us what works and what doesn't. Everything you report helps shape the final product.

Before you start

Step zero: take the 2-minute start survey. It asks what you use for alerts today, before Soutrix changes your mind about anything.

Take the start survey

You'll need:

Soutrix is free during the beta. You won't be asked for payment details.

Setup

The editor has a "Get set up" checklist that ticks off each step as you go. Here's the same thing in more detail.

  1. Create your account

    Open the Soutrix editor, enter your email and a password, and click Sign Up. That's it: during the beta there's no confirmation email, and the editor opens straight away.

  2. Choose your style

    Click one of the Starter presets, or set your own colour, font, message and sound. Each alert type (Follow, Sub, Donation, Raid) has its own settings: switch with the tabs at the top. The live preview shows what you'll get. Click Save when you change things.

  3. Add your overlay to OBS
    • In the editor, under Your overlay link, click Copy.
    • In OBS, click + under Sources → Browser → name it "Soutrix alerts" → OK.
    • Untick Local file, and paste your link into URL.
    • Set Width 1920 and Height 1080 (or your canvas size).
    • Tick "Control audio via OBS", so alert sounds go through OBS's mixer and reach your stream.
    • Untick "Shutdown source when not visible", so alerts stay connected when you switch scenes.
    • Click OK, and make sure the source is at the top of your source list so alerts show above everything else.

    Back in the editor you should see a green "Overlay connected". Want alerts in several scenes? Right-click the source → Copy, then in another scene Paste (Reference).

  4. Fire a test alert

    Scroll to the bottom of the editor and click Follow, Sub, Donation or Raid under Test fire. The alert should appear in OBS with its sound.

  5. Connect StreamElements for real alerts

    In the editor's StreamElements box, follow the three steps: copy your JWT Token from StreamElements (Account → Channels → Show secrets) and paste it in. It should say "Connected as your channel". Treat that token like a password: never show it on stream.

    To check it works without waiting for a viewer, use StreamElements' own test button: StreamElements dashboard → Activity feed → Emulate.

Keep your overlay link private. It's what connects your overlay to your StreamElements alerts. If you ever share it by accident, click Reset link in the editor and paste the new one into OBS.

What to test

Mostly: just stream like normal with Soutrix running. On top of that, it really helps if you try these at least once:

Anything confusing counts as a problem too. If you had to guess what a button does, we want to know.

Reporting problems and ideas

Use the orange "Report a problem" button in the bottom corner of the editor. It works even when you're logged out (for example "I can't log in").

A good report says:

1. What you were doing ("I clicked Save on the Raid tab")
2. What you expected ("I expected it to save")
3. What happened instead ("It said 'Could not save your settings'")

The report automatically includes which page and alert you were on, your browser, and any recent error messages, so you don't need to describe your setup.

Ideas and "I wish it could…" are just as welcome as bugs. Pick Idea or suggestion in the form.

The two surveys

These matter as much as bug reports: they tell us whether Soutrix is worth building further, and what to build next. Please be brutally honest. "I'd never pay for this" is useful to hear.

Day one · 2 minutes

Start survey

What you use for alerts now, and what annoys you about it.

Start survey
After 1–2 weeks · 5 minutes

End survey

How Soutrix went: what worked, what's missing, and whether you'd keep using it.

End survey

Troubleshooting

The editor says "Overlay not connected"
  • Check the Browser Source's URL is your whole overlay link (it's long, and ends with a key= part).
  • In OBS, right-click the source → Properties → Refresh cache of current page.
  • Make sure "Shutdown source when not visible" is unticked.
  • It can take up to 30 seconds to update after OBS closes or opens.
Alerts show up, but there's no sound
  • Tick "Control audio via OBS" in the Browser Source properties.
  • Check the source isn't muted in OBS's Audio Mixer.
  • In the editor, check that alert type's sound isn't set to "No sound" and the volume isn't 0%.
Test alerts work, but real follows/subs don't show
  • Check the editor's StreamElements box says "Connected as …".
  • If the editor says "OBS is using an old link", copy your overlay link again and paste it into the Browser Source.
  • Try StreamElements' Emulate button (Activity feed). If emulated alerts work, real ones will too.
I forgot my password

Password reset emails may not arrive during the beta. Use "Report a problem" in the editor (it works logged out), pick "Something isn't working", and include the email address you signed up with. We'll reset it for you.

I changed a setting but OBS still shows the old one

Make sure you clicked Save. The button turns yellow and says "Save changes" while there are unsaved changes. Saved changes appear on the next alert.

Something else is wrong

Use "Report a problem" in the editor. That's exactly what it's for.

Your data

During the beta, Soutrix stores:

We don't sell or share your data. You can disconnect StreamElements at any time in the editor. Want your account deleted? Ask with "Report a problem".